Fairfield Inn & Suites by Marriott Menifee

I normally don't write reviews but this was the absolute best customer service we have received in a long time that I felt it needed special recognition. We had an medical ER that required us to stay last minute at a nearby hotel. It was a very emotional time, Sonia the night auditor checked us in & absolutely gave us outstanding service, we were tired after being at a hospital all day/evening long. She was so empathetic, helped us extend our stay day by day, gave us water & snacks when she could tell we were just drained, tired, and hungry as most places were closed by the time we can back from hospital. It was just the little touches that she gave us when we needed it most. All the hotel staff were outstanding, but we interacted with Sonia the most since we were coming back to the hotel later in the evening. The hotel was able to keep us in our original room for most of our stay, except the last day, however they made that process painless as they allowed us to stay in our original room until the new room was ready. The hotel itself is clean, the rooms were great, equipped with little fridge, microwave. The breakfast was wonderful. The pool, hot tub, and outdoor fire table were great for chilly evenings & destress. The laundry facilities were clean, easy to use & especially useful for us since we just threw stuff in a bag and left in a hurry. We were able to take our service dog with us, hotel is very dog friendly. They also have a little nice gym. Hotel is located by good restaurants, Starbucks, etc in walking distance. We highly recommend this hotel & wanted to give the staff there special recognition especially night auditor Sonia. Really outstanding customer service.cantbsay enough good things. This was a great stay, with caring compassionate staff, that little bit helped ease some of the stress were under, & was just what we needed at the time. We just want to say thank you for your service & kindness during a very difficult time.

We were charged over $150 for a pet cleaning fee, yet upon returning to the room, we discovered the room had not been cleaned. The front desk, while polite, informed us that cleaning services must be requested—a detail not previously mentioned. Despite this, the full room rate and cleaning fee were charged upfront. The justification provided was that it's the hotel's policy not to clean rooms on the first night, a policy that feels misleading given the full charges applied. Very disappointing experience, given the hotel price. Service more akin to motel's. Not to mention the "gotcha" moment with requesting to clean, after they charged us. So you need to pay for the service, and 3xplicity state that you want the room cleaned. Ps. at least the front desk was very polite.

On par for the brand, this location was clean and the staff very friendly. It's location is still a bit off putting, given the uncompleted buildings outside, and it's not the easiest of parking lots to access, but it's not so bad as to make you want to go elsewhere. The room was clean and comfortable, although the air conditioner was on the noisy side and the wall thermostat did not work, but the one on the unit did.

What a great location to have a tradeshow. Friendly responsive staff at the front desk and the buisness center hopsitalility - the the staff for NAHREP Rally is well taken care of. quiet location but near major freeway of ramps and near town for some cuisine and sports bar action. and near major winarieys will less than 45 miles to san diego.

I normally don't write reviews but this was the absolute best customer service we have received in a long time that I felt it needed special recognition. We had an medical ER that required us to stay last minute at a nearby hotel. It was a very emotional time, Sonia the night auditor checked us in & absolutely gave us outstanding service, we were tired after being at a hospital all day/evening long. She was so empathetic, helped us extend our stay day by day, gave us water & snacks when she could tell we were just drained, tired, and hungry as most places were closed by the time we can back from hospital. It was just the little touches that she gave us when we needed it most. All the hotel staff were outstanding, but we interacted with Sonia the most since we were coming back to the hotel later in the evening. The hotel was able to keep us in our original room for most of our stay, except the last day, however they made that process painless as they allowed us to stay in our original room until the new room was ready. The hotel itself is clean, the rooms were great, equipped with little fridge, microwave. The breakfast was wonderful. The pool, hot tub, and outdoor fire table were great for chilly evenings & destress. The laundry facilities were clean, easy to use & especially useful for us since we just threw stuff in a bag and left in a hurry. We were able to take our service dog with us, hotel is very dog friendly. They also have a little nice gym. Hotel is located by good restaurants, Starbucks, etc in walking distance. We highly recommend this hotel & wanted to give the staff there special recognition especially night auditor Sonia. Really outstanding customer service.cantbsay enough good things. This was a great stay, with caring compassionate staff, that little bit helped ease some of the stress were under, & was just what we needed at the time. We just want to say thank you for your service & kindness during a very difficult time.